Support

Videntifier™ Forensic Client Troubleshooting

If the Videntifier™ Forensic client fails to install and work, try the following steps as appropriate. Please save any Videntifier™ jobs that you absolutely need to keep before following these steps. (Inserted videos will be retained, but the currently displayed identification jobs in the client program may be lost.)

 

• Uninstall and reinstall the Videntifier™ Forensic client.
• Make sure that you have enough permissions on your system to install properly; The installer usually requires Administrative privileges or equivalent.
• Check that you have enough free disk space. Videntifier™ Forensic requires some scratch space to run - about 1GB should be enough in 99% of cases.
• Remove any outdated configuration files. These are usually found where the Videntifier executable is located, or under your "My Documents" folder, or under ~/deploy/vf_client under Linux.
• If you are using a FEU, please make sure that its drives are not filled up. It should automatically clean up after itself, but temporary files may accumulate in some cases - such as when extra debugging output has been enabled after a troubleshooting session.
• Check the manual for further information.

 

Please contact your reseller if you are having further trouble.

 

If you have a platinium-level package, you may email support@videntifier.com directly. (Videntifier™ Technologies are under no obligation to directly support customers with Gold-level subscriptions or below; These are handled directly by distributors.)