Support

Videntifier ™ Forensic – Client Connection Troubleshooting

Most of the time, Videntifier™ Forensic will be able to reliably connect to the main servers. This list will be updated as we learn new tricks to get the Videntifier™ Forensic client connected securely and safely in different networking environments.

• Make sure that Port 443, Port 80, and Port 19001 are open to outbound connections to *.videntifier.com
• If your network configuration requires you to use a proxy server to connect to our servers, make sure that proxy support is enabled in the Videntifierr™ Forensic Client Preferences.
• If you are using a local Fingerprint Extraction Unit (FEU), check its IP address and test the GUI connection to it in the Preferences pane.

 

Please contact your reseller if you are having further trouble.

 

If you have a platinium-level package, you may email support@videntifier.com directly. (Videntifier™ Technologies are under no obligation to directly support customers with Gold-level subscriptions or below. These are handled directly by distributors.)